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Assistance and service programs

FirstEnergy's operating companies support a variety of programs that offer help...

Pay by phone


Enjoy the speed and convenience of paying your monthly bill over the phone using your Credit/Debit Card or ATM Debit Card. Call 1-800-624-2636 - it's quick, easy and secure.

Choose from these convenient payment options:

Credit Card (Visa®, MasterCard®, or Discover)
ATM Debit Card (Star, Pulse, NYCE, or ACCEL)
This service is available 24 hours a day, 7 days a week.

Please have the following information ready:

  • Electric company account number
  • Amount of payment
  • Your credit or ATM debit number on the front of your card
  • Month/year expiration date
  • Zip code where the card statement is mailed
  • Telephone Number
  • Pen and paper to write down the confirmation number

Once your one-time payment is approved, a confirmation number will be provided. Payments made before 12 midnight will be credited to your account the next business day. Payments made after 12 midnight will be credited to your account within two business days.  Call us during normal business hours (Monday through Friday 7:30 AM - 7:00 PM) following your transaction.

If this payment is to avoid disconnection of service or to restore service, please contact customer service with your confirmation number at the appropriate number below.

Ohio Edison Company (Ohio Edison) 800-686-3421
Pennsylvania Power Company (Penn Power) 800-774-1674
The Cleveland Electric Illuminating Company
(The Illuminating Company)
800-686-9901
The Toledo Edison Company (Toledo Edison) 800-774-1729
Metropolitan Edison Company (Met-Ed) &
Pennsylvania Electric Company (Penelec)
800-962-4848
Jersey Central Power & Light Company (JCP&L) 800-962-0383

 

(07/27/07)